Customer Success Advisor

Proximity is the workspace management platform that connects people and places. Hundreds of flexible workspaces use Proximity to manage memberships, reservations, billing, digital door access, Wi-Fi control and events. Workspace locations in the Proximity Network are searchable and accessible to remote companies, distributed teams, entrepreneurs and small businesses around the world.

The pandemic has caused significant acceleration of flexible and remote work practices for thousands of organizations and millions of workers. As companies seek long-term solutions to manage remote and flexible work, Proximity is positioned to help employers achieve the mix of workspace they need and match employees with productive, professional work environments outside of the home or the corporate office.

To help enable our next phase of growth, Proximity is seeking a highly motivated Customer Success Advisor to join our Customer Support team. To be successful in this position, you will be someone who thrives in providing the best customer experience possible, is able to troubleshoot issues and might even find troubleshooting fun, excels in nurturing customer relationships, and is able to articulate your thoughts well through written and verbal communication.

Proximity Member Benefits and Directory

About You

  • First and foremost, you are a problem solver and creative thinker. 
  • You appreciate people and enjoy talking to them all day long.
  • You are a quick learner, organized, and efficient.
  • You are able to multitask and keep calm in stressful situations. 
  • You have thick skin. Although it’s rare, occasionally customers can be less than kind when they are stressed or frustrated. You’re able to keep firm boundaries while also not taking it personally. 
  • You are well-spoken both in oral and written communication. 
  • You are an analytical communicator who can decipher what someone is trying to say.
  • You are excellent at spelling and grammar. 
  • You are a highly motivated self-starter with an entrepreneurial spirit.
  • You are kind and work well with others.

What You’ll Do

  • You’ll provide exceptional customer service, communicating through live chat, email, phone and video.
  • You’ll master the Proximity Platform and become an expert in flexible workspaces so you can deliver efficient and helpful service to our customers. 
  • You’ll troubleshoot problems by asking questions and using our testing sites, reference documents, and app support team.
  • You’ll be an advocate for the customer, but will also be aware of our limitations. Being able to foster a positive customer relationship with boundaries is important.
  • You’ll keep our documentation site updated with accurate and technical information.
  • You’ll be expected to attend the regular stand-ups, one-on-ones, and team discussions that are applicable to your role.
  • You’ll be a representative of Proximity and we ask that you represent us well.
  • We expect you to treat everyone with respect and we expect everyone to treat you with respect. This does not mean you have to agree with everyone. Nobody should feel unsafe or unwelcome.
  • You’ll be comfortable working from home (or coworking space) and be available, online, and working during our business hours 8-5 pm Mountain Time.

Qualifications

  • 3-5 years of experience in customer service, communications, marketing, sales, or account management.
  • Strong verbal and written communication, strategic planning, and time and project management skills.
  • Analytical mindset.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
  • We’re a tech company, so we need you to be computer and internet-savvy, and comfortable with learning new software.
    *This position operates on Mountain Time. 

The Perks

  • A competitive salary within the range of $50,000-$60,000 annually
  • Health, vision and dental benefits for which Proximity covers all of the premiums for you and your family
  • 401k
  • Generous time-off policies and 20 hours of volunteer time off per year
  • Access to offices in Colorado or a stipend for a coworking space membership in your community
  • Freedom to innovate and bring your ideas to the table in an environment where diversity of opinion is expected and celebrated
  • A fun, inclusive, and transparent atmosphere with friendly people who want to make the world better.


At Proximity, our core focus is connecting people and places. Proximity is headquartered on Colorado’s Western Slope and serves hundreds of customers around the world. We operate as a distributed team across Colorado, Ohio and North Carolina. This position operates on Mountain Time but is open to remote candidates.

Our commitment to diversity and inclusion: 

We deeply value creating a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply. 

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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