Customer Support Packages

We love our customers and we’re committed to your success. Our support packages offer a range of guidance so you can count on the level of support that’s right for your business.

Basic Support

For the do-it-yourself user or small coworking space

Free

24/7 Access to Prox Docs

Live Chat 9a - 5p MST

Extended Live Chat for Critical Issues

8-hour response time






Onboarding Support

Two 1:1 onboarding calls (30 min each)

30 days of email support during onboarding

Membership import from third-parties including Stripe Transfers

Extended Support

Extra support and guidance when you need it

$99 / month

24/7 Access to Prox Docs

Live Chat 8a - 6p MST

Extended Live Chat for Critical Issues

2-hour response time

Up to 3 audio or video support calls per month





Onboarding Support

Three 1:1 onboarding calls (30 min each)

30 days of email support during onboarding

Membership import from third-parties including Stripe Transfers

Premium Support

Dedicated, comprehensive, priority support

$279 / month


24/7 Access to Prox Docs

Live Chat 8a - 6p MST

Extended Live Chat for Critical Issues

1-hour response time

Up to 6 audio or video support calls per month

24/7 Door Connectivity Monitoring

2 Hours of Monthly support for Wi-Fi networks and door access



Onboarding Support

Four 1:1 onboarding calls (30 min each)

60 days of email support during onboarding

Membership import from third-parties including Stripe Transfers

*Response times are to initial request. Complete resolutions may take additional time for research or development needs. Quotas and times do not rollover.

Purchase a support package from the Support section in the Proximity platform, contact us via Intercom from the dashboard of your Proximity site or email us at hello@proximity.space.

Professional Services

Manager Training for New Customers

If your business has managers who will use Proximity on a regular basis but won’t be part of your initial onboarding process, this session is recommended. This single-day session provides a comprehensive Proximity platform demo for managers, plus an in-depth Q&A session to address initial platform and process questions. We’ll review the most common member scenarios so that community managers can confidently use the Proximity platform to:

  • Create membership types and billing rates
  • Manage door access and set door schedules
  • Manage Wi-Fi access, captive portal and troubleshoot network issues
  • Help new members register and onboard
  • Manage reservable resources such as conference rooms and phone booths
  • Create events and manage event attendees
  • Manage invoices
  • Use the Mailchimp integration to send member newsletters and announcements
  • Access Intercom and Proximity documentation for support

We’ll also cover common use cases in the Proximity platform and apps including:

  • When to use Shared Memberships and when to use Team
  • The difference between Proximity Nomad and Guest Passes
  • How to use Proximity Wave for guest management
  • How to use Proximity Room View for conference room management

Pricing

$500 for single-day configuration and training for up to three managers

$100 for each additional manager

New Staff Training for Current Proximity Customers

For coworking spaces that have already completed onboarding with Proximity but have new staff to train, this session will teach your managers how to navigate your Proximity site and use the platform effectively. We’ll provide a comprehensive Proximity software demo and address initial platform and process questions. We’ll also review the most common member scenarios so that community managers can confidently use the Proximity platform to support members.

Pricing

$150 for two-hour training

Additional Services

IT Support

Wi-Fi management, network access, digital door controller support
Billed in 15-minute increments with 30-minute minimum

Pricing
$125 per hour

Onboarding Support

Extra help with onboarding questions or training
Billed in 15-minute increments with 30-minute minimum

Pricing
$85 per hour

Custom Reports

Available upon request at an hourly rate for fully customized reports for your space

Pricing
Quoted per request

Member Training

90-minute live video training to teach your members how to use the Proximity platform

Pricing
$150

The Fort Coworking Space

“Your team has been amazing to work with! We love that we’re able to ask questions or give recommendations and always get an answer. We see the effort you are putting in to make the experience easy for us and our members. It’s wonderful having you all as a partner.”

Leslie-Anne Hoxie
The Fort

Learn more about Proximity platform features

View Features